Refund Policy

Digital goods

Packages are digital goods that are delivered to your character immediately. Because of this, all sales are considered final once the package has been delivered.

When we will refund

• The package was never delivered and we are unable to deliver it.
• You were charged more than once for the same package.
• The purchase was made without the cardholder's permission.

When we will not refund

• You changed your mind after the package was delivered.
• You were banned or suspended for breaking server rules.
• A perk was later changed, rebalanced or retired.

How to request one

Open a ticket in our Discord with your transaction ID and a short description of the problem. Most requests are answered within 48 hours.

Titan Roleplay uses Tebex as its merchant of record, so refunds are issued through Tebex once approved.